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Terms & Conditions

Working with Jenni Joy Co. Terms and Conditions.

Reference: Jenni Joy Co. = (“Service Provider), the person signing this agreement = (”The Client”), Scope of work & deliverables = (“Services”)

 

Out of Scope Fees

The following costs are not included in the design fee and remain the responsibility of the Client:

  • Website hosting fees

  • Domain registration and renewal fees

  • Email marketing platform fees

  • Third-party app subscriptions or integrations

  • Premium fonts, stock photography, or licensed assets

Any additional expenses will be approved by the Client before purchase.

 

Project Timeline & Client Responsibilities

The Client agrees to provide all required content, images, information, approvals, and feedback in a timely manner. Project timelines are dependent on Client responsiveness. Delays in communication, approvals, or content delivery may result in adjusted completion dates. Most website projects are completed within approximately 3–4 weeks once all required materials have been received from the Client.

 

Project Inactivity

A project will be considered inactive if the Client does not provide required content, information, approvals, feedback, access credentials, or communication necessary for the Service Provider to continue progressing the project. If the Client becomes unresponsive or does not provide the required materials for 30 consecutive days or more, the project will be considered inactive.

 

Inactive projects may be paused and removed from the Service Provider’s active schedule. To resume work, a project reactivation fee of $250 CAD will apply and scheduling will depend on current availability.

 

If no communication or required materials are received within 60 days of the last request from the Service Provider, the project will be considered abandoned and closed. Any work requested after project closure will require a new agreement or be billed at the Service Provider’s current hourly rate.

 

All payments made prior to abandonment or closure are non-refundable.

 

Changes & Scope Adjustments

Any changes to this Scope of Work must be agreed to in writing by both parties.

 

The Client may terminate this agreement before the deposit has been paid. Once the deposit has been paid, the deposit becomes non-refundable.

 

If the Client chooses to terminate the project after work has started, the Client agrees to pay for all work completed up to the termination date. Final outstanding balances will be provided in writing.

 

If the contract is terminated before final payment has been made, all concepts, designs, website files, drafts, and related work remain the legal property of the Service Provider unless otherwise agreed in writing.

 

The Client may not reproduce, recreate, or provide unfinished designs or concepts to another designer without written permission from the Service Provider.

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Confidentiality

Service Provider agrees to keep all confidential information received from the Client private and will not disclose such information to any third party without prior written consent, unless required by law.

 

Ownership of Work Product

Ownership of the final designs and approved deliverables will transfer to the Client only after full and final payment has been received. Until final payment has been made, all work, concepts, drafts, files, and website designs remain the property of the Service Provider.

 

Any third-party assets, licensed fonts, templates, stock photography, or software remain subject to their original licensing terms.

 

Warranties and Representations

Service Provider represents and warrants that the Services will be performed in a professional and workmanlike manner and that the Service Provider has the necessary experience and expertise to complete the Services outlined in this Agreement.

 

Limitation of Liability

Service Provider’s total liability under this Agreement shall be limited to the total amount paid by the Client for the Services. Under no circumstances shall the Service Provider be liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption.

 

Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of Manitoba, Canada.

 

Entire Agreement

This Agreement constitutes the entire agreement between the Client and the Service Provider and supersedes all prior discussions, understandings, or agreements, whether written or oral.

 

Any future amendments or additions to this Agreement must be agreed to in writing by both parties.

 

Website Training & Ongoing Support

The Service Provider will provide a basic website walkthrough and/or training session upon project completion to help the Client understand how to manage and update their website. The Client is responsible for learning and managing the day-to-day use of their website platform, integrations, and third-party applications unless ongoing maintenance or support has been separately agreed upon in writing.

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Any additional training, troubleshooting, content updates, technical support, app setup, or future assistance requested after the included training session may be billed at the Service Provider’s current hourly rate.

 

If you have any questions or concerns with Jenni Joy Co. please contact me.

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